CUSTOMER CARE
What is the course about?
This course helps organisations ensure that front line staff take a customer-centred approach to delivering services and equips them with the skills to deal with a diverse range of customers and needs. Participants discuss the importance of customers, explore the barriers faced by customers when accessing services and identify ways of overcoming them. Course content includes:
Who is it for? Suitable for all customer-facing staff. Duration Available as a half day or one day course. |
